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Identity Guard Review
Created by Intersections Inc., Identity Guard® offers consumers premier identity theft protection solutions that go beyond the basic credit reports, scores and monitoring. Identity Guard’s innovative solutions help protect your financial information, public records and personal data through a comprehensive suite of protection services built around you and your specific needs. The goal is to keep you safe from criminal activity and its negative effect while giving you financial and personal peace of mind. Identity Guard is a leader in consumer and corporate identity risk management offering unparalleled experience, trusted protection and outstanding service.
What We Like
The benefits that the Total Protection® plan offers outweigh those of competing identity theft protection services. See below for a full list of benefits.
The fact that Identity Guard is a product of Intersections Inc. makes it appealing as well. Intersections has been a BBB Accredited business since 1996 and holds an A+ BBB rating.
Identity Guard’s online Resource Center provides consumers with information that help them better understand what identity theft is and offers tips to help protect yourself and your family from becoming a victim. Some topics they cover include:
- Child Identity Theft and Protection
- Online Security Issues and Protection
- The Collateral Damage of ID Theft
- How to Protect Your Identity on Online Marketplaces
- Stats on Identity Theft
We also love the Mobile App. This is a quick, secure and convenient method to monitor alerts, credit scores and other account benefits. Available for Apple and Android devices.
What We Don’t Like
Identity Guard doesn’t offer medical identity protection or mailing list removal as a service.
Although Intersections Inc. has a stellar BBB rating, there are a number of complaints that have been filed with the BBB in the last 3 years; however each one of the 34 complaints has been resolved and closed. Another positive is that most of the customer complaints we found online had responses from the company, which shows good customer service.
Some of the common customer complaints revolve around billing problems and issues logging into accounts. This could get annoying in your quest for stress-free identity theft protection.
The Bottom Line
With a solid foundation and Intersections Inc.’s proven track record of success, we would trust our identity with Identity Guard. PC World Magazine ranked it #1 in identity protection services in it’s initial release year. In addition, Identity Guard combined with Experian a few years ago to heighten the level of security. The three packages offered to consumers give well-rounded, varying levels of identity security. The additional computer software protection helps Identity Guard stand out from most of its competitors.
How Identity Guard Works
Identity Guard’s membership is built on a three-prong system: Monitor, Protect, Recover.
The innovative technology monitors your personal and financial information through credit, identity and public record monitoring. The company delivers prompt, up-to-date alerts via email, text or phone. There is also a mobile app available allowing members to receive alerts while on-the-go.
Identity Guard offers a suite of software tools (antivirus, password protection, keystroke encryption) that help secure personal information and keep it out of the hands of identity thieves.
ZoneAlarm Internet Security Suite: Keeps your PC safe from threats using antivirus, anti-spyware and firewall protection.
ID Vault: Stores logins and credit card information allowing members one-click access to banks, accounts and online shopping.
PrivacyProtect: Allows you to browse the Internet safely with keystroke encryption.
In the event your identity is stolen, Identity Guard will get your identity back with their personal recovery assistance. Trusted experts will guide you through the recovery and resolution process. This one-on-one guidance will help cancel credit cards, file a police report and navigate you through the necessary resolution steps to take with lenders. Recovery specialists can also give access to emergency funds and renew accounts.
In addition, Identity Guard offers peace of mind with $1 million identity theft insurance to cover expenses that result from identity theft.
Identity Guard Plans & Pricing
Try any plan for $5 for 30 days then pay the full monthly price thereafter.
Identity Guard Essentials
- SS Number Monitoring
- Black Market Monitoring
- ID Verification
- Account Takeover Alerts
- Victim Assistance
- Lost Wallet Protection
- ID Vault Password Protection
- $1 Million ID Insurance
- Regular Price: $8.99/mo
Identity Guard Total Protection
- Everything in Essentials
- Credit Monitoring (Equifax, Experian and TransUnion)
- Credit Report (Equifax, Experian and TransUnion)
- Credit Scores (Equifax, Experian and TransUnion)
- Credit Reports (Equifax, Experian and TransUnion, 4 times a year)
- Credit Scores (Equifax, Experian and TransUnion, 4 times a year)
- Personal Recovery Assistance
- Public Record Monitoring w/ Alerts
- Public Record Report
- Enhanced Credit Application Alerts
- Change of Address Alerts
- Computer Protection Software
- Keystroke Encryption Software
- Password Protection Software
- 3-Bureau Credit Analyzer
- Online Financial Tools
- Regular Price: $16.99/mo
Identity Guard Platinum
- Everything in Total Protection
- Monthly 3-Bureau Credit Report Updates
- Monthly 3-Bureau Credit Score Updates
- Regular Price: $22.99/mo
Additional Identity Guard Services
Identity Guard kID Sure: $5.00/mo
Helps protect the identity of children by monitoring criminal, DMV and utilities records along with the web’s black market for your children’s names and SS numbers
SafeConnex Password Manager: Free
- Securely stores logins to favorite sites directly on your hard drive
- Saves online accounts
- Allows secure web browsing
- Helps protect from malware
- Offers one-click access to your accounts
Identity Guard Customer Service
Member services, Credit Education Specialists and Web Support Experts are available to speak to at the following times:
M-F 8am-11pm, EST
Sat 9am-6pm, EST
Customer Service address:
P.O. Bo 222455
Chantilly, VA 20153
For company data breach information call 1-888-283-1725
Customers may cancel at any time, no matter if they enrolled through monthly or annual subscriptions. Monthly subscriptions will not be issued a refund, but the service will continue through the end of the month. Annual subscriptions will be issued a refund for the unused portion of the membership, plus an applicable fee. You will have access to your account for 30 days after cancellation
General Support: 1-800-452-2541 or email firstname.lastname@example.org.
Identity Guard History
The following information relates to Identity Guard’s parent company, Intersections, Inc., which has been a BBB Accredited business since 1996. The business, which is a provider of credit monitoring for several major financial organizations in the U.S., started in 1995. Their clients include CreditAware for American Express card members.
3901 Stonecroft Blvd.
Chantilly, VA 20151
CEO: Johan Roets
Intersections Inc is a publicly traded company.
Frequently Asked Questions
What will Identity Guard do for me?
Identity Guard monitors your credit, financial and personal information. They have a partnership with Experian, and use it to put more eyes and resources into tracking what’s happening to you in the digital and physical world. Plans range from bare essentials to total monitoring, including data from all three bureaus. Odd activity is immediately reported via alerts, and they offer a handy mobile app for either Apple or Android to track and manage your data.
How much will Identity Guard cost me?
Pay $8.99 a month for the base plan, $16.99 a month for mid-level and $22.99 a month for premium.
Will Identity Guard stop identity theft from happening to me?
This company is checking your information anywhere it can be found on the web — including hidden or illegal websites.They also provide customers with advanced software to ensure that your information is well guarded both when you’re online at home or out.
Will Identity Guard help me after identity theft happens to me?
Yes, victim assistance includes having access to a specialist who can cancel or freeze the affected credit cards, bank accounts or subscription services and get information together to start restoring your full identity. They can even get you access to emergency funds should your accounts be tied up during this time.
Is Identity Guard a scam?
No. Both the company and their partners are well known and respected.
Is Identity Guard worth the cost of services?
Their comprehensive plans are fairly expensive, but not necessarily exorbitant for the kind of exact and advanced work they’re doing.
How legitimate is Identity Guard’s service?
The company definitely has earned the respect of its customers and affiliates. Complaints tend to be about their log-in or billing problems as opposed to their service or identity protection efficacy.
Will using Identity Guard affect my credit score?
No, credit industries use soft bills to obtain your credit which does not affect your score. Identity Guard even has a partner in Experian, one of the major credit bureaus. This is a way to protect your score, not destroy it.
Is it safe to give Identity Guard my information & SSN?
Yes. The company specializes in keeping information safe from prying eyes.
Can I cancel my Identity Guard account anytime?
I depends on the plan. If you cancel in the middle of the month on a monthly subscription, you will not get a refund but you’ll still have access to the service for 30 days after you can cancel. You will not be billed the next month though. Yearly subscriptions will provide a refund though for the unused time.
Can I cancel my Identity Guard account online?
Yes. You can cancel just by logging into your account.
Can I do what Identity Guard provides myself?
No. Not only is this is pretty advanced monitoring they’re doing here, but they have partnerships with other companies that an individual would not be able to secure.
How does Identity Guard collect my credit score?
For all three companies, Identity Guard will pull your report once they know your details. Identity Guard has a direct line to Experian, so the data they have from there will be as close to perfect as you can get. The other two credit bureaus will be monitored 24/7 as well.
Does Identity Guard offer family plan options?
They do. The couples plan is for two people, and costs $26.99 a month and you can add up to 15 children for just $1 more to make it $27.99 a month. Identity Guard actually offers a program made just for minors to keep their Social Security Numbers safe.
How does Identity Guard protect my identity?
Identity Guard uses both technology, credit monitoring and proactive measures and alerts to provide a powerful means to immediately detect, address and fully resolve possible threats.
How frequently does Identity Guard update my credit score?
Information is consistently updated for any suspicious behavior or activity.
Which credit bureau’s does Identity Guard use?
Identity Guard has a partnership with Experian, but also monitors from TransUnion and Equifax.
Where is Identity Guard located?
Their headquarters is in Chantilly, Virginia.
Identity Guard Awards
Javelin Strategy & Research – Best in Prevention and Best in Class Overall
Javelin Strategy & Research – Best Overall
Javelin Strategy & Research – Best in Class
PC World Magazine – #1 identity theft protection service
Latest Identity Guard® Reviews
Eugene C.'s review of Identity Guard®
I have difficulty logging in every time. Will not accept my pass word. They want all of my personal information again which I hesitate to put on the internet again. Very frustrating
Anonymous's review of Identity Guard®
With regards to general services as of today, they have done a good job. I do get credit reports on time and most of the needed alerts. Fortunately for me, I do not have any identity issues that needed the full extent of their services…
There is one thing that I find outrageous and unbelievable about them. Identity Guard is the only company in the world that will not give you an invoice or receipt for your payment. You read that right. I pay them on an annual basis I do not get an invoice showing the amount I paid to them. In the website, there is a billing section but there are no statements, no history, nothing. If you call to ask for it, they will not give it to you. They will only commit to sending a letter with all the money you have paid since you started to use their service. I complained and they basicaly said they were right and I was wrong and there was nothgin they would do to change this. This is how their system works and thats it.
Patrick L.'s review of Identity Guard®
Overall has been a very good product. Granted I recently froze my credit with all three agencies due to the Equifax security breach where I was one of the ones affected, so not sure how much value I am getting with this product anymore. Speaking of value, it is ranked near the top if not the top of the pile for credit monitoring services, but that comes at a higher price compared to other offerings. But the saying goes you get what you pay for. All in all, I have been happy with the service since no news is generally good news when it comes to credit (as long as it doesn’t mean they missed something!) One thing to note is that while I do get free real time credit scores for all three agencies (which is usually an extra fee for other services), these are NOT the actual FICO scores used by lenders. NO service provides that information as part of their credit monitoring package (that I know of), so it’s really a rough estimate based on historical formulas used by lenders in the past to calculate based on credit history, but does not also include income, recent job history, etc.
Gail T.'s review of Identity Guard®
It might be great, however, customer service is not. Also, when I cancelled my service, the ID Vault remains on my computer, and I can’t get rid of it! I tried uninstalling it, but it won’t go away! Also, I’m hard of hearing, so they do not allow for that when calling, and don’t provide text alerts. Very disappointed.
Wayne G.'s review of Identity Guard®
Found the service professional with little or no billing errors. Reports are timely and through, easy to understand and give complete review of your credit account. I would recommend their services to all who ask.
Albert H.'s review of Identity Guard®
Fairly new member. I was able to log in until today when I needed to put in an extra identity code which was requested. When It came in, I entered the code, and was informed it was incorrect. I did this five times and the same thing happened each time. It took a long time for the code to arrive so I presume the time ran out. Called to complain and hung up after 10 minutes of the rep checking on my account.
Steve's review of Identity Guard®
Well since I was one of the 50% of Americans with their Identity hacked. I decided to check into the many services offered and everything I read says “Identity Guard” is the #1. So I signed up. Now I see someone complaining about having to provide every Credit card and whoever you have credit with. Yes might be a little work on my end but that is ok with me. I figure the more I give them to keep secure, the better off I will be or at least I HOPE. So we will see. I for sure do feel better now.
Nimesh M.'s review of Identity Guard®
10 out of 10.
Dale's review of Identity Guard®
I looked at a few providers and decided on these guys. I think they’re pretty good so far the console is easy to use and the alerts seem to work well. not a final review of identity guard but we’ll see if it continues to provide good value.
Ron F.'s review of Identity Guard®
Good service. Seems to be very professional and well managed.
Angelica C.'s review of Identity Guard®
Really love this service as it alerts me anytime there’s a change to my credit report. Even though I’ve only received alerts of when I make changes so far, I like knowing that if something malicious does happen that I’ll know right away. Great service!
Sandy's review of Identity Guard®
HORRIBLE!!!! cancelled my service and was still billed the following months never got it fixed had to just finally get a new debit card to make it stop
Nolan C.'s review of Identity Guard®
Totally ridiculous requirements to join. Was told to call, did that then they wanted a list of my credit cards, any company that I had credit with. A copy of my drivers license, a copy of my W-2, a copy of a bill from a creditor and more just to confirm my identity to setup my account.